Shipping Policy

Delivery time

• West Malaysia (Peninsular): 5-10 working days
• East Malaysia (Sabah, Sarawak, Labuan): 7-15 working days

These are estimated delivery times, not guarantees. Most orders arrive sooner than the upper end of the range. Working days exclude weekends and public holidays, and the count starts the day your order is processed. Remote addresses in East Malaysia can take longer.

How we count time: delivery estimates are counted in working days, so weekends and public holidays do not count. The 14-day return window is counted in calendar days, starting on the day your parcel is delivered.

Shipping fee

• West Malaysia: RM 8.00
• East Malaysia: RM 18.00

The fee is chosen automatically when you enter your state at checkout, and it is shown on the product page and in the cart before you pay.

Duties and taxes are prepaid

We ship with duties and taxes prepaid (DDP). The courier will not ask you for extra customs payment.

Processing and tracking

After payment your parcel is dispatched from China within 1-3 working days, and customs clearance and duties are handled by us — you do not need to deal with customs or pay anything extra. Once the parcel has a tracking number, we send it to your email, and you can also ask us on WhatsApp 【WhatsApp 号码】.

Failed delivery

Please give a complete address and a reachable phone number. If a parcel is returned or needs a second delivery attempt because the address or phone number was wrong, the extra cost is paid by the customer.

If your parcel is late

Customs inspection, public holidays and peak seasons can add a few days. If your parcel goes past the estimate for your area, message us on WhatsApp 【WhatsApp 号码】 and we will check with the courier and give you a straight answer.

If the courier confirms the parcel is lost, or more than 30 calendar days have passed since dispatch without delivery, you choose: a full refund, or a free replacement. You never pay extra in that situation.