Privacy Policy

Who we are

UGOHOT is an online store that ships to customers in Malaysia. It is operated by 【主体名称】. You can reach us at 【客服邮箱】 or WhatsApp 【WhatsApp 号码】.

What we collect

• Your name, email address, phone number and delivery address, which we need in order to deliver your parcel.
• Order details: the items you bought, quantities, the amounts you paid and the delivery zone.
• Basic technical data such as IP address, browser type and pages visited, collected through cookies and analytics tools (Google Analytics and TikTok Pixel).

Why we collect it

• To process, pack, ship and deliver your order, including customs clearance.
• To reply to your messages and handle returns or refunds.
• To detect fraudulent or abusive orders.
• To measure which products and ads actually work, so we can improve the store.

Who we share it with

We share only what is needed to complete your order: the companies that carry your parcel from our side to your address, and PayPal, our payment provider. Our website and order data are hosted by contracted cloud service providers. We do not sell your personal data.

Data sent outside Malaysia

Because the goods ship from China, your order and delivery details are transferred to the parties that prepare, clear and deliver your parcel outside Malaysia, so that it can reach you.

How long we keep it

Order records are kept as long as needed for accounting, tax and warranty purposes. You can ask us to delete any data we are not legally required to keep.

Your rights under the PDPA

You may ask to access, correct or delete your personal data, and you may withdraw consent to marketing messages at any time. Write to 【客服邮箱】 and we will act on your request within a reasonable period.

Cookies and analytics

We use cookies to keep your cart working and to measure traffic. You can block cookies in your browser, but the cart will stop working.

Changes

If this policy changes, we will update the date at the top of this page.